ClarityMD

Refund Policy

At Herbala, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy explains your rights and obligations regarding refunds, replacements, and subscription cancellations, in accordance with applicable consumer protection standards.

1. 60-Day Money-Back Guarantee

Every order is covered by our 60-day money-back guarantee. If you are not happy with your purchase for any reason, email us within 60 days of delivery and we will refund you in full. No return shipping is needed.

To request a refund, please provide:

  • Your order number

  • The email address used to place the order

Items not eligible for refund include:

  • Gift cards

  • Final sale or clearance items, where marked

  • Refund requests received more than 60 days after delivery

2. How to Request a Refund

To request a refund, please contact our support team:

Email: support@herbala.shop

You do not need to send the product back to receive a refund under our 60-day money-back guarantee.

3. Refunds

Once your request has been reviewed, we will notify you via email regarding the status of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

  • Refunds cover the full amount paid for the product

  • Standard shipping within the United States is free, so there are no shipping charges to deduct

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email support@herbala.shop within 7 days of delivery, including a description of the issue and clear photos of the item received, and we will send a replacement or issue a refund.

5. Subscription Cancellations

Subscription orders ship every 30 days. You may skip, pause, or cancel your subscription at any time using one of the options below:

Option 1: Manage it online

  • Go to our Manage Your Subscription page (also linked in your subscription emails).

  • Log in with the same email address you used to place the order.

  • Follow the prompts to skip, pause, or cancel your subscription.

Option 2: Cancel by emailing our support team

If you prefer, you can email us at support@herbala.shop and we will cancel it for you manually. Please include:

  • Full name

  • Shipping address

  • Order number

  • The email address used to place the order

Once cancelled, you will receive a confirmation from our team. Please note that cancellations must be submitted before your next billing date to avoid being charged for the next scheduled shipment.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account again

  • Contact your credit card provider or payment processor, as processing times may vary

If more than 10 business days have passed since approval, contact us for assistance.

7. Shipping Area

We currently ship within the United States only. If a package is returned to us because of refusal or an incorrect address, please contact us so we can arrange reshipment or a refund.

8. Disputes & Chargebacks

Before filing a chargeback or payment dispute, please contact our support team so we can resolve the issue directly. We are committed to resolving all concerns in line with the policies of our payment providers.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about refunds, please contact us:

Herbala
75 E 3rd St, Sheridan, WY 82801, United States

Support Email: support@herbala.shop

By placing an order on our website, you agree to the terms outlined in this Refund Policy.